ONLINE BANKING SECURITY
To ensure optimal security and access to all features in our online banking product, we recommend using one of the following browsers:
• Internet Explorer (IE) 11 & Microsoft Edge
• Safari Apple/Mac Users only
• Google Chrome
How do I tell if the site I am on is secure?
Once you get to the site, the Web address will begin with https: ("s" for secure).
Each browser listed above has a visual method of identifying whether or not communication with a site is encrypted. For example, Internet Explorer has a “lock” icon that indicates the communication between this browser and the site is secured. Check with your browser FAQ page for further information on encryption notifications./p>
At First Bank, we recognize security concerns and we are serious about security issues. In addition to our high security standards offline, we incorporate many security tiers into the First Bank Internet Banking system. Every possible effort is made to ensure that your account information is protected from unauthorized access. For questions regarding security issues, please call (877)821-2265.
First Bank Internet Banking is accessed through a Secure Socket Layer (or SSL). This means that all data transmitted to or from First Bank’s computer system is encrypted to protect your money and privacy. Several layers of security prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking PIN.
Protecting Your Online Information
It is very important that only you know your User ID and Password. This is the only way your account may be accessed. Three (3) unsuccessful attempts will lock out the User from accessing their account. If a user becomes locked out, they must call the First Bank Customer Service Department at (877)821-2265.
First Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent First Bank, do not respond to the email. Please call (877)821-2265 to report any solicitation of this kind that you receive.
Automatic Log Off
After a period of inactivity, the system will automatically log you off and force you to re-enter your User ID and Password.
Your Role in Security
Choose a good PIN! You should carefully select a PIN that is hard to guess and never use a word that can be found in the dictionary. Memorize your PIN! Even the best PIN is worthless if it's written on a note attached to your computer or an entry in your checkbook. Do not share your Internet Banking PIN with anyone else. Your PIN is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your PIN has been compromised, change it immediately online and immediately contact the Bank. Call us at (877)821-2265 or send us a note using the tab labeled Contact Us near the top of our web page. Change your Login ID and PIN as often as you wish. (We recommend changing your PIN at least once each month.) Don't leave your computer unattended during an Online Banking session - click on "exit" to end your session. Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites. If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive. Avoid using Public Internet Access Terminals when conducting your Internet Banking.