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FAQs

Have a question? Check to see if your answer can be found here!

Debit Card FAQs
  • What should I do if my debit card has been lost or stolen?
    • You can warm status or hot card your debit card online or through our mobile app. You can also call or visit a branch assist you. 

    • If a hot card is found, it can be reactivated by contacting any branch.
    • You can reorder a damaged card online or via our mobile app, or by visiting a branch that Instant Issues cards.

 
  • How do I report unauthorized transactions?
    • Visit any branch to file an unauthorized transaction dispute form.
 
  • Do I need to do anything special to use my debit card outside of the country?
    • Visit or call any branch and simply let them know where you will be traveling and how long you will be there.
General Bank FAQs
  • What is the Bank's Mailing address?
    • Lending: 2465 Kuser Rd, Suite 101, Hamilton NJ 08690
    • Executive: 1395 Yardville-Hamilton Square Rd, Hamilton NJ 08691
    • Branch addresses can be found with our locator
  •  How do I change my address with the bank?
    • Bring a utility bill or government identification reflecting the change, or some form of official documentation that has been sent to your new address into your local branch and complete a change of address form.
 
  •  What is First Bank's routing number?
    • 031207924
Mobile Banking FAQs
  • What type of phone must I have to use mobile banking?
    • Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic. The Mobile Banking app is only available for iPhone, iPad (iOS 6 and newer), and Android devices.
  • How do I enroll in Mobile Banking?
    • You must first actively be enrolled in Online Banking. To enroll in Online Banking, contact your local branch.
    • Download the app that corresponds to your phone. (App Store for iPhones/iPads and Google Play Store for Android devices)
  • What happens if I lose my mobile device?
    • Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings in Online Banking and make any changes to the Wireless Provider and/or Phone Number.
 
 
 
 
Account FAQs
  • What do I need to open a personal account?
    • Two forms of identification and your Social Security Number
      • Acceptable identification includes a driver's license, state ID card, or passport plus any other form of ID with your name on it (Medicare card, Voter ID card, credit card, etc)
  • What do I need to open a business account?
    • You need to bring you business SS4, Articles of Incorporation and Bylaws, and personal identification for all signers on the account.
 
  • I am expecting a 1099 - when will I receive it?
    • 1099s are mailed out January 31st.
Online Banking FAQs
  • How do I enroll in Online Banking?
    • Visit any of our branches to enroll in Online Banking
Mobile Deposit FAQs
  • How do I enroll in Mobile Deposit?
    • Stop by your local branch to complete an application.
  • Is there a fee for Mobile Deposit?
    • There is no fee for deposits made with Mobile Deposit.
  • How quickly will my deposit show in my account?
    • Deposits made before 6 pm on any business day will receive next day credit to your account. Please note all deposits are subject to review and/or final approval by the bank.
  • How will I know that the bank has received my deposit?
    • You will receive an email notification once your deposit has been accepted for processing.
 
 
 
 
Have a question we haven't answered above?
Contact Us HERE, or call (877) 821-BANK (2265)