Welcome Malvern Bank Customers!
ATM access and ATM & Debit Card Information
- First Bank ATM/Debit Cards will be mailed on August 21, 2023.
- You can activate your card at any time after receipt. The card will come with instructions on how to select a PIN.
- You are able to choose the same PIN you've been using with your Malvern Bank ATM/Debit Card.
**If you received a debit or ATM card that you are having issues activating, please call us at 833.634.6132**
- Your Malvern Bank ATM/Debit Card will work through conversion weekend, but will stop working on Monday, September 11 at 2:00am.
- Your withdrawal and POS limits may be different than normal over the weekend as we transition your accounts to First Bank.
- Your new First Bank ATM/Debit Card will begin working Monday, September 11 at 5:00am.
- With your new First Bank ATM/Debit Card, starting Monday, September 11, you will have access to the Allpoint Network of ATMs. Enjoy surcharge-free cash withdrawals and balance inquiries at First Bank ATMs and over 55,000 ATMs that are part of the Allpoint Network.
- If you currently use your Debit Card for any automatic payments, such as a fitness club or cell phone payment, depending on the merchant, you may need to provide your new First Bank Visa® Debit Card number and expiration date.
ATMs
- Malvern Bank ATMs will be available over conversion weekend with no interruption. Withdrawal limits may be different over conversion weekend.
- Remember, once you begin using your First Bank ATM/Debit Card on Monday, September 11, you will have surcharge-free access to First Bank ATMs and over 55,000 ATMs on the Allpoint Network.
Branches, Accounts, & FDIC Insurance
- All Malvern Bank locations will close at 3:00pm on Friday, September 8, 2023 as we begin transitioning the branches and your accounts to First Bank.
- Plan ahead! We encourage you to do any banking before 3:00pm and prepare for the possibility of longer lines and extended wait times.
- You will NOT be able to bank at the First Bank branches (yet!)
- All Malvern Bank locations will be closed over the weekend of September 9- September 10 as they are transitioned to First Bank.
- On Monday, September 11, your former Malvern Bank branches will reopen as First Bank branches with the same people you counted on for great service before!
- Beginning Monday, September 11, you will have access to 26 First Bank locations. To search for current First Bank branches, visit our Branch and ATM locator.
Are you looking for a timeline of Conversion Weekend? Open the PDF here.
Accounts
We’ve taken great care to match your current accounts to First Bank
accounts that offer similar features and benefits. As you look through your welcome catalog, you may find another account that better suits your needs. If you do, please visit one of our branches after conversion, and we’ll make it
easy to switch to the First Bank account that’s right for you.
accounts that offer similar features and benefits. As you look through your welcome catalog, you may find another account that better suits your needs. If you do, please visit one of our branches after conversion, and we’ll make it
easy to switch to the First Bank account that’s right for you.
Please note - Your account numbers will NOT change.
A Special note about FDIC Insurance:
If you maintain deposits at both First Bank and Malvern Bank: The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. With the merger, First Bank and Malvern Bank will become one bank for the purposes of calculating limits on deposit insurance. However, the FDIC has a special rule that states that when the deposit accounts of one bank are acquired by another bank, the newly acquired deposits are separately insured from any accounts a depositor may already have at the acquiring bank (First Bank) for an initial period of six months after a merger. The Acquisition of Malvern Bancorp Inc was completed on July 17, 2023. This grace period is intended to give depositors an opportunity to restructure their accounts if the merger causes a depositor to have funds in excess of the insurance limits at the acquiring bank (First Bank). The grace period may be applied differently for time and non-time deposits (CDs). For further information on FDIC coverage, visit fdic.gov/deposit.
If you maintain deposits at both First Bank and Malvern Bank: The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. With the merger, First Bank and Malvern Bank will become one bank for the purposes of calculating limits on deposit insurance. However, the FDIC has a special rule that states that when the deposit accounts of one bank are acquired by another bank, the newly acquired deposits are separately insured from any accounts a depositor may already have at the acquiring bank (First Bank) for an initial period of six months after a merger. The Acquisition of Malvern Bancorp Inc was completed on July 17, 2023. This grace period is intended to give depositors an opportunity to restructure their accounts if the merger causes a depositor to have funds in excess of the insurance limits at the acquiring bank (First Bank). The grace period may be applied differently for time and non-time deposits (CDs). For further information on FDIC coverage, visit fdic.gov/deposit.
Cash Management
Business customers who currently have cash management services (Remote Deposit, Positive Pay, ACH, and Online Wires) have been assigned a dedicated banker to ensure a smooth transition. If you have not yet been contacted by a First Bank banker about your business, please
email CMsupport@firstbanknj.com.
email CMsupport@firstbanknj.com.
If you're interested in viewing video tutorials on Cash Management products, visit our Video Library.
- Review your exceptions one final time on Malvern's Positive Pay site by 11:00am on September 11, 2023.
- Beginning at 9:00am on September 11, 2023, you may enter your issued items via First Bank's Online Banking.
- You will begin reviewing exceptions through First Bank's Online Banking starting September 12, 2023.
Checks & Deposit Slips
- Malvern checks will continue to be honored by First Bank after conversion weekend.
- The next time you reorder from your favorite check provider, please be sure to use First Bank's routing number, which is 031207924.
- First Bank's branch technology does not require deposit slips for transactions, so there is no need to reorder personalized deposit slips after conversion.
Mobile Banking
First Bank has two different mobile apps - one for Personal (FB OnTheGo-Retail), and one for Business (FB OnTheGo-Business). You can download them on our Online Banking and Mobile Banking page. Learn more about our mobile capabilities with this handy information sheet
- Malvern Bank mobile deposit will be disabled on Thursday, September 7 at 3:00pm.
- The Malvern Bank mobile app will be disabled as of Friday, September 8 at 9:00am. You may download the First Bank mobile apps at any time before or after conversion; however, you will not be able to sign up in the app until Monday, September 11 at 9:00am.
Initial Mobile Banking Login
You will use the online banking name you established with Malvern Bank Online Banking. Please refer to the letter in your welcome packet or contact your branch for more detailed information on your first-time login.
- Please visit our Online Banking and Mobile Banking page for information and step-by-step videos on how to use these products.
Online Banking & Billpay
First Bank’s Online Banking is similar to Malvern Bank’s, with separate modules for Personal and Business customers. You can access both via the "Login" button at the top right corner of every page on our website.
Please note that as a security measure, Online Banking users who have not logged in over the previous six-month period must re-enroll for access to Online Banking.
- Scheduled recurring Online Banking transfers will be disabled on Thursday, September 7 at 10:00pm. Please be sure to download any history or statements you may need prior to this time.
- The Malvern Bank Online Banking system will no longer be available beginning Friday, September 8, at 3:00pm.
- You will be able to access First Bank’s Online Banking system on Monday, September 11 at 9:00am.
Initial Online Banking Login
You will use the online banking name you established with Malvern Bank Online Banking. Please refer to your account listing letter or contact your branch for more detailed information on your first time login.
All customers will be required to establish multifactor authentication (MFA) as an extra layer of security upon initial login.
- Please visit our Online Banking and Mobile Banking page for information and step-by-step videos on how to use these products.
First Bank offers Billpay for Personal AND Business Online Banking!
- Please note that single check payments that were sent out from Malvern Bank and are still in process as of conversion will not be seen under First Bank Online Banking history until September14, 2023 at the earliest.
Quickbooks
- You will need to complete a final download of your Quicken or Quickbooks transaction history from Malvern Bank Online Banking by Friday, September 8 before 3:00pm.
- You will be able to enroll in First Bank Online Banking and reconnect your Quicken or Quickbooks on Monday, September 11 after 9:00am.
- Visit our Quickbooks Help section
Statements
- You will receive your final statement from Malvern Bank, which will show activity up to and including September 8, 2023.
- The next statement you will receive will be from First Bank. Please note that your statement cycle with First Bank may be different from what it was with Malvern Bank.
- If you would like to sign up for eStatements from First Bank, you must first enroll in Online Banking and agree to receive eStatements once logged in.
- If you would like assistance with reading your new statements or would like information on the statement cycles of your accounts with First Bank, please contact your local branch or call 833.634.6132.
Telephone Banking
- Malvern Bank Telephone Banking will be disabled at 3:00pm on Friday, September 8. You will be able to begin using the First Bank Telephone Banking system at 9:00am on Monday, September 11. Please refer to the letter in your welcome packet for first-time registration information.
- First Bank's Telephone Banking number is 866.541.2426.
Credit Cards & Merchant Services
- Your Malvern Credit Card will not change - the terms & conditions will also remain the same.
- Merchant Services: You will continue to access the Malvern Merchant Services portal the same way you have been.