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Privacy and Security

PRIVACY DISCLOSURE
YOUR PERSONAL INFORMATION IS SAFE WITH US
First Bank is committed to protecting the privacy of both current and potential customers. Employee access to customer financial information is authorized for business purposes only. Our internal policies and training of employees has always stressed the importance of maintaining the confidentiality and integrity of your financial and personal information. Violation of the Bank's Code of Confidentiality will be addressed immediately by senior management and will result in disciplinary action, including termination under egregious circumstances.

You provide important information about yourself to a variety of businesses and organizations. In fact, when you do business with our financial institution, you’re asked to provide us with personal information. This information is important because it helps us get a better picture of your needs, provide better service, and complete your transactions more effectively.

We take every measure to safeguard the information you give us. We have no intention of selling that personal information to third-party businesses. The following policies outline how we use and safeguard the information you give us. For this reason, we ask you to please read them carefully.

NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS
We, our, and us, when used in this notice, mean First Bank. This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customer: All of our consumer customers who have a continuing relationship with us, such as:

  • Deposit account
  • Loan account
  • Safe deposit box
  • Retail installment contract we hold and service
  • Individual Retirement Account where we act as custodian

We will tell you the sources for nonpublic personal information we collect on our customers. We will tell you the measures we take to secure that information.

We first define some terms.

Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

A nonaffiliated third party is a company that is not an affiliate of ours.

THE INFORMATION THAT WE COLLECT
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms
  • Information about your transactions with us
  • Information about your transactions with nonaffiliated third parties
  • Information from a consumer reporting agency

INFORMATION WE DISCLOSE ABOUT YOU
We do NOT disclose any nonpublic personal information about you to anyone, except as permitted by law.

THE CONFIDENTIALITY, SECURITY AND INTEGRITY OF YOUR NONPUBLIC PERSONAL INFORMATION

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

NONPUBLIC PERSONAL INFORMATION AND FORMER CUSTOMERS
We do not disclose nonpublic personal information about former customers, except as permitted by law.

PROTECT YOURSELF AGAINST IDENTITY THEFT
Identity theft is a serious crime. It occurs when your personal information is stolen and used without your knowledge to commit fraud or other crimes. The Federal Trade Commission offers services and programs to help protect your personal information and prevent identity theft. Go to http://ftc.gov/idtheft for more information.

Online Banking Security
BROWSER RECOMMENDATIONS
To ensure optimal security and access to all features in our online banking product, we recommend using one of the following browsers:

WINDOWS USERS
Internet Explorer 7.x and higher - download now
Mozilla Firefox 2.0 and higher - download now

MACINTOSH USERS
Mozilla Firefox 2.0 and higher- download now

HOW DO I TELL IF THE SITE I AM ON IS SECURE?
Once you get to the site, the Web address will begin with https: ("s" for secure).

The locked padlock at the bottom of the window will confirm the site's increased security. For more details about the encryption status of the page when it was received, click the lock icon.

Important: The lock icon only describes the encryption status of the page while your computer was receiving it.

ONLINE BANKING SECURITY
First Bank uses the most advanced security available on the Internet today. All sensitive information is encrypted and online access requires a Personal Identification and a password known only to you. (Note: Only valid account-holders should know the Internet Banking ID and Internet Banking Personal Identification Number)

Designed and tested with and by industry experts, First Bank Internet Banking state-of-the-art technologies will protect your information.

Government regulators oversee all of our banking operations including Internet Banking. In addition, government agencies regularly audit our operations to ensure we comply with the best business practices and the law.

Besides the security measures already mentioned, we employ internal bank controls to ensure optimum security for your Internet Banking.

ONLINE COLLECTION & USAGE OF CUSTOMER INFORMATION
First Bank's online banking may place a “cookie,” which is a small file, on your hard drive. These are used to enhance security, to facilitate your use of online banking and to collect site visit statistics. If you are uncomfortable with our use of cookie technology, you can set your browser to refuse cookies, although this may disable certain online functionality.

ABOUT SECURITY
At First Bank, we recognize security concerns and we are serious about security issues. In addition to our high security standards offline, we incorporate many security tiers into the First Bank Internet Banking system. Every possible effort is made to ensure that your account information is protected from unauthorized access. For questions regarding security issues, please call 856-728-3400 and ask for Customer Service.

SSL AND FIREWALLS
First Bank Internet Banking is accessed through a Secure Socket Layer (or SSL). This means all data transmitted to or from First Bank’s computer system is encrypted using the most sophisticated security available to protect your money and privacy. Several firewalls exist to prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking PIN.

BROWSER SECURITY
Netscape
Upon entering https://www.netteller.com/First bank/ users with older versions of Netscape will find a key in the lower left corner switching from broken to a complete key indicating a secure connection. On newer versions of Netscape a lock in the lower right corner will switch from open to closed. The key will remain complete or the lock will remain closed as long as you remain in the First Bank website or if you log into Online Banking using your ID and PIN.

Microsoft Internet Explorer/Mozilla Firefox:
Upon entering https://www.netteller.com/First bank/ users will find a completely closed lock in the lower right corner, or up adjacent to the address bar, indicating a secure connection. The lock will remain closed as long as you remain in the First Bank website or if you log into Online Banking using your ID and PIN.

PROTECTING INFORMATION ONLINE
It is very important that only you know your User ID and Password. This is the only way your account may be accessed. Three (3) unsuccessful attempts will lock out the User from accessing their account. If a user becomes locked out, they must call the First Bank Customer Service Department at 856-728-3400.

EMAIL SOLICITATION
First Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent First Bank, do not respond to the email. Please call 856-728-3400 to report any solicitation of this kind that you receive.

AUTOMATIC LOG OFF
After a period of inactivity, the system will automatically log you off and force you to re-enter your User ID and Password.

YOUR ROLE IN SECURITY
Choose a good PIN! You should carefully select a PIN that is hard to guess and never use a word that can be found in the dictionary. Memorize your PIN! Even the best PIN is worthless if it's written on a note attached to your computer or an entry in your checkbook. Do not share your Internet Banking PIN with anyone else. Your PIN is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your PIN has been compromised, change it immediately online and immediately contact the Bank. Call us at 856-728-3400 or send us a note using the tab labeled Contact Us near the top of our web page. Change your Login ID and PIN as often as you wish. (We recommend changing your PIN at least once each month.) Don't leave your computer unattended during an Online Banking session - click on "exit" to end your session. Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites. If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive. Avoid using Public Internet Access Terminals when conducting your Internet Banking.

Important Note:
While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.

 

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